Shipping policy

All consignments are tracked. The tracking number will be sent to you via email. If you can’t find it please contact us and we'll be happy to assist.

POSTAGE DISPATCH DELIVERY SPEND $150+
in a single order 		SPEND UNDER $150
in a single order
STANDARD* 2-3 Days 2-7 business days FREE $12.95
PRIORITY* 1-2 Days
 1-5 business days $9.95 $13.95
EXPRESS* Next Day 1-3 business days
$15.95
$15.95

*Does not account for public holidays. Orders placed on public holidays that have selected Same Day Shipping will be prioritised on the next business day.

Disclaimer: we reserve the right to charge freight costs for orders that incur a higher-than-average delivery fee to remote areas. If you would like to check your delivery address with us, please contact us and we'd be happy to check!

 

INTERNATIONAL DELIVERY

Unfortunately, we currently are not delivering outside of Australia online. If you would like to see if we will ship particular items to New Zealand we may be able to accommodate the request.

IMPORTANT INFORMATION

Where your item needs to be sent via courier, we will require your phone number. We cannot book courier deliveries without a valid daytime phone number for the recipient.

We take great care when packing every order to ensure it reaches you in good condition.

Your order will be sent through Australia Post or one of our preferred couriers.

Dangerous Goods

All Dangerous Goods are shipped through a specialised and dedicated Dangerous Goods Road Service.

Please note - Items designated as Dangerous Goods cannot be shipped via express or air carrier delivery services, which may result in additional transit days for regional or remote areas. 

Delivery Failures

In the event of a consignment is returned to us because:

  • An incorrect address was provided by you
  • You failed to collect it from the Post Office or local depot where relevant
  • You were unavailable to sign for the delivery
  • You refused the delivery
  • The courier could not access the property
  • You provided an Authority to Leave, but there was no clear safe location at the delivery point for the parcel to be left

A re-delivery fee will be calculated to your delivery address and is required to be paid prior to re-dispatch.

In the event of a delivery failure as described above, where you then request a refund, we will deduct the original shipping cost already paid by Perfumeco to the delivery contractor from the amount you are refunded.